Rotate calls among wreckers, sheriff urges dispatchers|[9/28/06]

Published 12:00 am Thursday, September 28, 2006

Dispatchers need to do a better job of rotating their calls to towing companies, Warren County Sheriff Martin Pace told other E-911 commissioners Wednesday.

Nine private firms are on the Dispatch Center’s wrecker rotation list.

Pace said dispatchers must remain consistent with longstanding sheriff’s department protocol. He has raised the issue with commissioners in each of their last two meetings after dispatchers, he said, sent one wrecker company to tow multiple cars at a single accident.

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&#8220The most fair and efficient way to do it…is dispatch wreckers on rotation,” he said. &#8220A couple of times, dispatchers sent the same wrecker service to pick up three cars at one wreck. I was surprised because it’s never been done that way.”

After wrecks or breakdowns, motorists are asked if they have a preference. If they do, their choice of companies is called. Otherwise, Pace said, the sheriff’s department has, at least for 27 years, used a list to spread the business evenly.

Even if a company has more than one wrecker it can send, no one company should be dispatched to the same wreck where more than one car needs towing, Pace said.

&#8220We need one company per car. That is the wish of the sheriff’s department. If it’s not broken, don’t fix it,” he said.

Vicksburg Fire Department Chief Keith Rogers, the commission’s chairman, agreed.

&#8220That ties up all our resources. I would prefer consistency.”

Dispatch Center Director Geoffrey Greetham said he met with wrecker companies last week and told them being placed on the rotation is optional.

&#8220But I don’t think they’re going to get heartburn over this,” he said.

Stevens Service Center is one of the wrecker companies on rotation. &#8220We’re fine with it,” Shari O’Brien said. &#8220We asked to be put on it.”

Also Wednesday, Warren County Emergency Management Agency Interim Director Gwen Coleman filled a seat on the E-911 Commission.

The spot had been open since May, when the Warren County Board of Supervisors voted 3-2 to assign the duties of former EMA Director L.W. &#8220Bump” Callaway III to Greetham.

Coleman, a 27-year department veteran, was selected Sept. 20 as interim director of EMA. She took minutes as the commission’s secretary for about 15 years.

By agreement, the person serving as emergency management director is one of seven specified members of the commission. Coleman will oversee emergency dispatching of fire, rescue, ambulance and law enforcement personnel countywide.

Other members are the mayor, police chief, fire chief, sheriff, county fire coordinator and a county supervisor.

Commissioners have met as a six-person panel since the county board named Greetham as the agency’s interim director four months ago. Greetham is an employee of the commission and cannot serve as a voting member.

In other business, commissioners: