Diagnose your computer problem first before reaching for your wallet

Published 7:00 pm Sunday, April 1, 2012

Since we rely on our computers for so many things in our lives, it can be especially frustrating when they aren’t working properly and we can’t figure out why. Sometimes, the machine could take a long time to start up and another time it may be a slow PC which can hinder our work. Then there are those times when connected devices refuse to sync with your machine.

According to recent research, a typical US digital household has an average of 11 devices as people get more and more dependent on technology to manage their day to day lives. That’s why it can be tempting to run to the nearest service center to drop your computer for a big-fee fix up. Stop before rushing off to the service center or calling a technician the next time your computer acts up. There are options which can help you save big dollars in the long run.

Self-help: The first step to fix computer problems

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Self-help should be the first approach to get rid of PC problems. First, try the basics like checking for loose cables, ensuring you have an updated antivirus program installed on your PC or deleting unnecessary files from your system to make it faster. If that does not solve your problem, the Internet is a great place to look for tips on how to fix basic technical issues. But with information on the Internet, you have to be sure you are using a reliable source to get the right advice. Free self-help video channels available on YouTube are the best option. In a recent review done by Entrepreneur magazine, the top 10 free video channels on YouTube for tech help include iYogi, Expert Village, Eli the Computer Guy, Mobile Professor and Lifehacker. To read more details on this review, visit www.entrepreneur.com/slideshow/223092.

What if self-help doesn’t work?

People using technology are not always tech-savvy enough to recognize or fix problems related to their PCs, even if they are simple ones. There could also be issues that even the tech-savvy may not be able to resolve. There can be many different reasons for a single problem and the right expertise is required to identify the cause and rectify it. Many tools are available on the Internet to diagnose computer problems including cure-all downloads and products that promise virus removal, optimization, etc., but not all work. One should always exercise caution in downloading anything from the Internet unless it is from a known and trusted source, as a promise to cure ills may actually end up being the cause for more tech woes for your PC.

More importantly, just as it is when you are sick, fixing the symptoms does not always solve the core problem with your computer. That’s why some of the cure-all programs offered for a fee on the Web don’t always get to the root of what’s affecting your computer.

This is where tech support providers can help you. They can not only offer assistance to diagnose and fix computer problems but also help you make the most out of your PC.

But before getting expert help to fix your computer, there are companies out there offering diagnostics services for computers. These services include running a series of checks on your computer to diagnose what is ailing it before actually taking any steps to resolve the problems. A diagnosis is a handy thing to start with, as it gives you a better understanding of the problem at hand and what you might need to spend to resolve the issue. A range of computer diagnostics options are available today and could cost you anywhere from $40 to $100, which is not bad if it ultimately saves you hundreds of dollars by helping you learn that your problem was a simple one which could be fixed by you.

Free PC diagnosis from iYogi

iYogi provides free diagnosis across multiple types of technologies and issues. Called “freemium from iYogi,” this is done remotely by tech experts who are available around the clock. In a free diagnosis, the technicians check computers for the following conditions:

* Operating system errors which often cause slow start up and shut down

* Computer infections like malware and viruses that hamper normal functioning of a PC

* Windows updates

* Firewall settings for safety enhancement

* Junk file content and outdated drivers which are the cause of many woes including slow and improperly functioning systems

* Corrupt registry and system memory settings.

A quick scan done remotely while you sit back and relax will give a good idea of what is ailing your PC. The user is given a clear understanding of issues with his or her computer and offered resolution options available, before choosing to opt for a service, without any obligations upfront.

It is only after diagnosing the problems with the machine that an iYogi technician will let the customer know about the various resolution options available to him/her and it is up to the customer to opt for a paid option. For a free diagnosis call 800-237-3901.